Palazzo Vecchio e Cattedrale Santa Maria del Fiore
Panorama dal ponte alla Vittoria
Palazzo Vecchio, Cortile di Michelozzo
Panorama dal ponte alle Grazie
Lungarno, Serristori
San Miniato al Monte
Palazzo Vecchio
Chiesa di San Frediano in Cestello
Palazzo Vecchio

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FAQ

The communications office receives many requests by e-mail. The following list should help you direct your e-mail to the correct office in order to receive a reply as soon as possible.

Where can I get a map or tourist information?

For brochures, maps, opening hours of museums and churches, etc. you may find what you’re looking for:

on this website under 'Tourist Info'
on the following website: APT Firenze

If not, please send an e-mail to turismo2@comune.fi.it

I am interested in a cultural or sports exchange program. Who can I contact for more information?
If you are a school interested in organizing a cultural exchange program for your students, please contact Direzione Istruzione at a.palazzi@comune.fi.it.
For sports teams, please contact Direzione Sport at g.monasta@comune.fi.it or s.mondati@comune.fi.it.

Where can I find help understanding the ZTL (Restricted Traffic Zones) in Florence?
The information you’re looking for may be provided on this website under Mobility -> Driving in Florence.
For more information, send an e-mail to m.silenu@comune.fi.it or m.aretini@comune.fi.it.

Who can I address to dispute a traffic ticket that I got in Florence?
To dispute a traffic ticket, contact the Municipal Police in the person of b.borgognoni@comune.fi.it. For general information on this matter, please contact direz.pol.municipale@comune.fi.it.

Question not answered here or on this website?
Send general questions to florencity@comune.fi.it and we will forward it to the proper department or try to answer you directly.