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Tourist Info Point

Tourist information offices

The tourist information offices are staffed by qualified, multilingual personnel who provide general information and specifics about for instance local happenings, art and cultural exhibitions and the city's museums.

The following tourist information offices are situated in the center of Florence or in the nearby area.

Piazza Stazione, 4
tel. 055 212245 / 055 2728208
fax 055 2381226

Monday to Saturday: 9am - 7 pm
Sundays: 9am - 2 pm

Bigallo, piazza San Giovanni 1 (Duomo)
tel. 055 288496

Monday to Saturday: 9 am - 7 pm
Sundays:  9 am - 2 pm

Via Cavour, 1r
tel. 055 290832 / 055 290833
fax 055 2760383

Monday to Saturday: 8:30 am - 6:30 pm

Airport A. Vespucci
tel. 055 315874
fax 055 315874

Monday to Sunday: 9 am - 7 pm

Borgo Santa Croce 29 r - Comune di Firenze
tel. 055 0461218

Monday to Saturday: 9 am - 7 pm
Sundays: 9 am - 2 pm

Visitor Center - Cascine Park

August 10 – October 31: Monday to Saturday: 9am - 7pm
From November 1: Friday to Sunday: 9am – 5 pm

Conciliation Desk

If you feel you have been wronged by any service in Florence, there are two places to which you may complain:
  • Tourist Rights Protection Desk, inside the Tourist Information Office in Via Cavour 1r;
  • Conciliation Desk by the Chamber of Commerce, a specialized conciliation service for consumers and enterprises involved in economic disputes and who want to avoid legal proceedings. The service provides tourists with the assistance of a representative (conciliator) who will personally manage and follow the proceedings.

For more information about either one of these services, please see the link below.



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